Terms & Conditions
Ed's Shearings Dog Grooming Terms & Conditions
The owner agrees that the dog is fit and healthy. Grooming of sick or elderly dogs is entirely at the owner’s risk. Grooming may expose underlying skin or health problems that we cannot be held liable for. Please inform the team if your dog is in season . We will keep her away from other dogs . We do not groom pregnant dogs .You must notify us of any changes whatsoever before each groom is undertaken.
We will not groom any puppy that has not received its vaccinations.
We will not groom any puppy until 2 weeks after their second vaccination. You may be asked for proof of vaccinations.
We reserve the right not to accept a dog that presents risk of injury to itself or our staff.
- Pre-existing conditions
Any pre-existing coat, health and skin conditions of your dog will be discussed, if you have any shampoo you prefer to be used you should supply this at your own expense for us to use during the groom.
Removal of matting is essential in the treatment and prevention of hotspots and sores, fungal and bacterial infections, yeast infections, flea infestations, moist eczema, mites and lice, maggot infestation, urine and faeces scalding, eye and ear infections, severe itching, scratching and redness. In severe cases matting can cause loss of blood circulation and loss of limbs.
We reserve the right to de-matt and shave the coat very short in order to properly groom a severely affected coat. This treatment is not routine and your dog may look very different afterwards with the hair being very short and close to the skin.
This procedure is very intensive and may cause your dog to be withdrawn,anxious,sad and agitated for a few days. This may also expose pre-existing skin complaints and your dog may scratch. We will strive to seek the owner’s consent before carrying out such procedures.
The owner understands that in extreme cases it is our responsibility to make the best decision for their dog to prevent pain and suffering. By signing and agreeing to our terms and conditions they give us permission to make the best decision for their dog.
Under Animal Welfare Act 2006 we have a legal duty to meet 5 welfare needs therefore we will not de-mat a dog for more than 15 minutes as this can be detrimental to the dog and the decision will be made to clip the dogs coat off to prevent pain and unnecessary suffering as stated in the act.
It is the responsibility of the owner to maintain the condition of the coat in between grooming appointments.
Photos will be taken and the matted coat will be available to view by the owners .
A matted fee will be added to the standard price of the groom; this price will be dependent on the severity of the matting. Extreme matting or pelted coats require extra attention and in some cases require the attention of two skilled groomers, this will cost significantly more.
- Interaction with staff
Our staff are trained, skilled professional groomers. If you need help or advice on a groom or how to maintain your dog's coat at home correctly please ask as we will be more than happy to help. Your dog's happiness and welfare is most important to us. If you happen to have a dog that is matted, the groomers may ask how the dog's coat has arrived in this condition, this is so we can help come up with an appointment plan to prevent the coat becoming matted again. It is also our staff's job to help educate owners on the correct way to brush and comb their dogs to prevent matting and also what the correct grooming tools are for their dogs' coat type. It is also important that we educate owners of the side effects of matting and how detrimental to the dogs health it can be.
Every effort will be made to groom your dog to meet your expectations. It must be made clear however, that no guarantee can be made in this regard, and we accept no responsibility for a groom carried out according to your instructions, but not to your visual expectations. Records are kept in order to track progress and it may take several grooming sessions for the coat to grow to your desired style.
The owner understands that when their dog arrives at Eds shearings studio, whomever drops off their dog for example spouse, sibling, parent, child, neighbour or friend will be solely responsible for your dog. They will be asked if the usual groom or new groom style is desired. The owner understands that we will complete the groom to the specifications of the person who is responsible for dropping off your dog and will take no responsibility for miscommunication regarding the groom between third party's outside of Ed’s Shearings Dog Grooming Studio premises.
Whilst in our care, all dogs are treated with the utmost care and attention. We will ensure your dog is safe and secure and we only use superior quality products. We will not continue a groom on a dog that becomes severely anxious or aggressive.
Under the Animal Welfare Act 2006 we have a duty to follow the guidance of the 5 animal needs. We will ensure your dog is kept in a safe environment and away from other dogs when necessary. We understand some owners might not agree with their dog being kept in a secure dog crate, however if your dog or other dogs are deemed to be dangerous they will be kept in a secure housing for the duration of their appointment when not on the grooming table to ensure the safety of them or other dogs in our care.
Your dog may also be kept in secure housing depending on size and or if they have any serious health conditions for example, blindness, bad joints, epilepsy, history of seizures or if your dog has recently had surgery. When a dog is known to be in heat they will be kept in secure housing away to prevent interaction with male dogs.
Your dog will have access to clean bowls of water to prevent dehydration and a secure clean environment that allows them to exhibit normal movement.
Although it is the owners responsibility we highly recommend owners having dog insurance and we also recommend all dogs to have a collar with a visible name tag as this is a legal requirement under Control of Dogs Order 1992 for all dogs to have a collar and name tag when in public.
- Dangerous dogs
It may be necessary for us to use a muzzle/cone on your dog for its own safety and that of the groomer. We carry a selection of comfortable, various sized muzzles/cones, which allow your dog to breathe normally and drink if necessary. A muzzle/cone serves to both calm the dog and prevent damage or injury.It is the owners responsibility to inform the groomer if the dog bites, has bitten or shown any signs of aggression towards any person or dog in the past. If your dog shows any signs of aggression a aggression charge may be added onto the regular grooming price.
We reserve the right to refuse any dog that is part of banned breeds within the Dangerous Dogs Act 1991, Dangerous Dogs (Amendment) Act 1997 or any further amendments to this Act.. If a groomer has been bitten by your dog, a bite charge will be added according to the severity of the bite and the dog may be refused any future appointments at Ed's Shearings.
If your dog is to cause injury or bite a groomer, the owner agrees to be responsible for any and all related medical bills, recovery costs, loss of income and equipment damage.
Under the Dangerous Dogs Act 1991 It is the owners responsibility to not allow their dog to be dangerously out of control. Owners MUST keep their dog on a lead while in and around the premises of Ed's Shearings grooming studio and use a muzzle if their dog is known to be aggressive towards dogs or people.
We understand that sometimes it is necessary for customers to cancel an appointment, however in recognition of the fact that we may be unable to fill the appointment at very short notice; customers are liable for surcharge payment of the grooming session for late cancellations with less than 24 hours’ notice. We ask that you make any cancellation as far ahead as possible.Deposits may be required for future appointments .
- Missed Appointments
The owner understands that we do not offer a reminder service and they are responsible for arriving on time to the appointments they have been given.
Customers who miss their appointment will be asked to pay a deposit per dog for their next appointment.
We reserve the right to cancel all upcoming appointments that are made for the year or refuse any future appointments for customers who miss appointments with multiple dogs and/or repeatedly miss appointments.
Customers who repeatedly fail to turn up to their appointment could be asked to pay for their missed appointment plus a deposit before they can make a new appointment. They may also be refused service and all future appointments cancelled.
Estimation costs can be provided at the time of booking but these will be subject to reassessment of the dog on the day. Some cost adjustment may be necessary in respect of the dog’s size, coat condition,temperament, the style, time required and expertise needed. All payments must be made in full upon the return of your dog. We accept cash and card payments. We reserve the right to change the price at any time to reflect each grooming session.
Owner agrees for photographs of their dog to be taken and used on our Website, Facebook Page, Instagram or our groomers personal Instagram profiles.
Owner agrees that if their dog has any matting or parasites, photographs taken can be used on our Website, Facebook Page, Instagram, our goomers personal Instagram profile or posters for educational and informational performances. Any photographs of parasites or matting will be used anonymously.
- Personal Details
We respect your confidentiality and will not share your personal details without your prior consent.
- Customer behaviour
Our staff are highly skilled and trained groomers that will always take into consideration your concerns and wishes along with your dog's safety and needs. Sometimes the requested style of groom is not possible or appointments that the owner may request are not available. We always encourage owners to talk to staff about any of your questions, concerns or complaints. We understand that people may act out of character in times of distress or due to frustration. However if that frustration becomes aggression or abuse towards our staff will not be tolerated. We expect our staff to be treated with courtesy and respect. Aggressive or abusive behavior may include threats of physical harm or actual physical harm
- behaviour or language (verbal or written) that may cause staff to feel offended, afraid, threatened or abused
- insulting or degrading language
- personal grudges toward certain staff
- making serious allegations against staff without any evidence
- threats, verbal abuse, shouting, obscene / derogatory remarks and rudeness
- racist, sexist, homophobic, transphobic, disablist comments, or other harassment based on personal characteristics
- Unreasonable requests, Demanding appointments on your terms or Demanding price changes.
This will not be tolerated and you will be asked to leave the premises, withdrawn from any grooming services and all future appointments cancelled.
If this level of abuse is taking place via a telephone call our staff have the right to terminate the phone call.
We do our best to style your dog the way you imagined, when collecting your dog please discuss any concerns with the groomer before leaving the studio so we can help resolve the issue. If you have any complaints about the groom or believe your dog has obtained an injury within our studio please contact us to discuss the issue within 24 hours of collecting your dog from its groom at Ed's Shearings grooming studio. We will not be held responsible for any injury outside of this 24 hour period as dogs are susceptible to injury outside of the studio, at home or in nature. Any complaint regarding the style or quality of groom should also be made within 24 hours of collection as a dog's coat constantly grows and exposure to harsh weather and environments can change the condition of the dog's coat thus we reserve the right to refuse any refund or groom adjustment after this period.
- Change of grooming studio
If you decide to change groomers we will respect your decision and all personal information, contact details and dog grooming details will be destroyed. If you then wish to resume your grooming at Ed's Shearings you will be asked to complete a new customer record form , terms and conditions and matted release form as you will be treated as a new customer. If a change of studio management or ownership occurs ,you agree for your details and groom information to be used by the new team .
- Time keeping
- Drop off - Please arrive on time for your agreed appointment. If you arrive late for your appointment you may be asked to rearrange your appointment and may be asked to pay a deposit for the next groom.
You may be given a guide time of how long your dog may take this will always be 2 hours or more. Please do not turn up before you are called.
We ask that you do not turn up to collect your dog unannounced as this can cause a distraction for your dog that can make the groom more difficult and dangerous for us proceeding.
When your dog is ready we will contact you immediately.
If you have any concerns about the length of time your dog has been with us please call us. This could be because of situations with other dogs that needed extra attention. Every dog's welfare is important to us.
Please attempt to collect dogs within 15 mins of them being ready. We do not offer dog daycare service, failure to collect your dog within 30 minutes after your dog is ready you may be charged a holding fee of £5 for every 30 minutes your dog is left in our care.
18. Fleas & Ticks
Eds shearings dog Grooming studio is proud to be a tick/flea free environment. If your dog is known to have a parasitic infestation, we may ask that your grooming appointment is rescheduled to a time when your pet is free from said infestation. 48 hours notice must be provided to avoid a cancellation charge. We recommend that you contact your veterinary surgeon to provide you with the best recommended treatment. If fleas are found on your dog, we will use a flea shampoo and be required to do additional disinfection of our premises and equipment. An additional £10-£20 will be charged to your bill depending on the severity of the infestation. If ticks are found an additional £3 will be charged to include removal. We will not be held responsible for any infection caused by the tick or removal thereof. We also recommend that you treat your house and car with flea killing chemicals .
By signing this form I confirm I have read, I understand and agree with the Terms and Conditions of Ed's Shearings Grooming Studio.
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